Website Care
Your website should keep working after it goes live.
Launching your website is only the beginning. Website Care keeps it hosted, protected, updated and working properly, with support available when something needs attention.
Hosting, backups, security and ongoing support from one reliable team.
Why website care matters
Websites need ongoing attention. Software becomes outdated, security risks change, links break, forms stop working and business information needs to be updated.
Without regular maintenance, even a well-designed website can become slow, unreliable or vulnerable.
Xtine Studio Website Care gives you one place to manage the technical side of your website, so you do not have to worry about backups, updates, hosting or finding someone to help when something goes wrong.
Protected
Security monitoring, software updates and backups help protect your website and business information.
Reliable
Uptime monitoring and routine checks help identify problems before they affect your customers.
Maintained
Your website software, plugins and technical components are kept up to date.
Supported
You have a clear contact when you need assistance, rather than trying to solve technical problems yourself.
Choose the level of support your website needs
Start with essential technical care or choose ongoing support for content changes and website improvements.
Essential Care
For businesses that need reliable hosting, protection and technical maintenance.
- Managed website hosting
- SSL security certificate
- Daily website backups
- Security and malware monitoring
- WordPress, theme and plugin updates
- Uptime monitoring
- Basic website performance checks
- Monthly maintenance summary
- Email support within two business days
Content changes and new website work are quoted separately.
Choose Essential CareManaged Care
For businesses that need technical care and occasional help keeping website information current.
- Everything in Essential Care
- Up to 45 minutes of minor content updates per month
- Text, image, price and operating-hour changes
- Image resizing and optimisation
- Contact-form functionality check
- Broken-link check
- Basic monthly analytics snapshot
- Priority email support within one business day
Included update time applies to minor changes on existing pages and does not roll over.
Choose Managed CareGrowth Support
For businesses that want their website actively reviewed and improved over time.
- Everything in Managed Care
- Up to 90 minutes of website improvement work per month
- Monthly website and enquiry-path review
- Analytics and conversion review
- One prioritised website improvement per month
- Form and tracking checks
- Monthly recommendations
- Quarterly strategy call
- Priority support
Growth Support requires a minimum three-month commitment. The final price may depend on the website size, systems and integrations.
Enquire About Growth SupportHow the plans compare
| Service | Essential Care | Managed Care | Growth Support |
|---|---|---|---|
| Managed hosting | |||
| SSL certificate | |||
| Daily backups | |||
| Security monitoring | |||
| Software updates | |||
| Uptime monitoring | |||
| Monthly maintenance summary | |||
| Minor content updates | — | ||
| Analytics snapshot | — | ||
| Website improvement work | — | — | |
| Conversion review | — | — | |
| Quarterly strategy call | — | — |
Essential Care
Technical services included. No content-update allowance. No analytics or growth work. Support within two business days.
Managed Care
All technical services included. 45 minutes of content updates. Basic analytics snapshot. Support within one business day.
Growth Support
All technical services included. 90 minutes of website improvement work. Analytics and conversion review. Quarterly strategy call. Priority support.
What counts as a minor content update?
Minor updates are straightforward changes to information that already exists on the website.
Included minor updates
- Changing prices
- Updating operating hours
- Replacing an existing image
- Editing contact information
- Updating team-member information
- Changing a short section of existing text
- Adding or removing a listed service
- Updating an announcement or promotion
Quoted separately
- —New website pages
- —Full page redesigns
- —New functionality
- —Online-store product uploads
- —Copywriting
- —Search-engine optimisation campaigns
- —Google Business Profile management
- —CRM setup
- —Email automation
- —Booking-system integration
- —New forms or calculators
- —Campaign landing pages
- —Large-scale content uploads
- —Repairs caused by third-party changes or compromised login details
Additional work is quoted before it begins. Where hourly work is appropriate, it is billed at R750 per hour.
Simple ongoing website support
Choose your plan
Select the level of care that matches how often your website changes and how much support you need.
We manage the technical work
Xtine Studio handles hosting, backups, security, updates and routine maintenance.
Send requests when needed
Managed Care and Growth Support clients can submit eligible update requests by email or through the agreed support channel.
Website Care begins after the website has passed a technical review and all required access has been provided.
Already have a website?
Xtine Studio can take over the care of an existing WordPress website, subject to a technical assessment.
Before a care plan begins, we will review the website's hosting, software, plugins, security, backups and general condition.
A once-off onboarding or repair fee may apply if the website requires technical work before it can be placed under care.
Request a website assessmentFrequently asked questions
Yes. Managed WordPress hosting is included in all three Website Care plans for qualifying websites.
Essential Care and Managed Care are billed monthly and may be cancelled according to the notice period in the service agreement. Growth Support requires a minimum three-month commitment.
No. Monthly content and improvement time resets at the beginning of each billing cycle.
New pages and substantial changes are not included in monthly update time. They will be scoped and quoted separately.
Xtine Studio will investigate and restore the website from an available clean backup where possible. Extensive malware removal, damage caused by compromised client credentials or problems originating from unsupported third-party systems may be quoted separately.
Website-related email support is included. General email-account administration, inbox setup, device configuration and unrelated IT support are not included unless separately agreed.
No provider can guarantee uninterrupted service. Xtine Studio monitors the website and will take reasonable action to resolve covered issues as quickly as possible.
These are available as separate services. Growth Support may include website recommendations related to search visibility, but it does not include a full SEO or Google Business Profile management service unless stated in the proposal.
Choose Essential Care if your website rarely changes. Choose Managed Care if you need occasional updates. Choose Growth Support if you want ongoing analysis and improvements designed to help the website generate more enquiries.
Keep your website protected, current and ready for business.
Choose a Website Care plan and give your business reliable technical support after launch.
Not sure which plan fits? Tell us how your website is used and we will recommend the most suitable option.
Your website deserves a reliable support system.
From R495 per month, every plan includes hosting, backups, security monitoring and someone to contact when you need help.